Direct Marketing Solutions
- Integration with VAS(Value added services) platform for direct marketing of pre-underwritten insurance products
- SMS and Mobile commerce
- Social media applications
- SEO and web enablement
- Enterprice Mobile Solutions
- E-commerce B2b and B2c solutions
- Document management solutions
Grievance And Customer Care
- Integration with IRDA's grievance management system(IGMS)
IGMS - Integrated Grievance Management System
- IRDA has made it mandatory for all insurance companies to integrate their customer care/grievance system with IGMS to help users to register complaints and check its status
- Implement the IGMS implementation as per IRDA's specifications of web services to mirror data between insurer database and IGMS system
- Facilitate IRDA and Insurer to track details of lodged complaints along with their disposal status
- Gateway for policy holders to register and track their grievances with Insurers and facility to escalate to IRDA
- Grievance portal on the Insurer web site for users to register and log grievances.
- Customer care portal for Insurers to view complaints and work on them.
- Complaint data synchronization by implementing Web services.
- Complaint work flow process from New complaint to final disposition.Allow manual escalation of complaints and it's resolution
- Notification by email to policy holder and also to customer care person.
- Manual upload of data in Excel format into IGMS and insurance providers customer care database.
- Dashboard for policy holders.
- Dashboard for insurance provider to view status wise complaints.
- Excel report downloads for further analysis.