DHRUV Social Media Engagement Platform
You have invested in CRM, Social Media, Tools. You have your campaigns. You see potential. Your staff are enthusiastic and they want to do the right things. Where’s the gap ?
The gap is in between customer’s needs for the right actions and your organizations intent to Act. The gaps arise from a deluge of data, insights that are not timely, insights that are not funneled to the right stakeholders in the company. We can closing the “knowing” and “doing” gap as well.
- I had a product quality issue !!
- When are you opening a store in my area ?
- I am frustrated with this service !!
- I would love to try out your new Product
HOW DO YOU BRIDGE WHAT YOUR CUSTOMER’S NEEDS ARE WITH YOUR ORGANZIATIONS’ INTENT TO RESPOND ?
- Quality, Support Department - I want to help my customers with any quality issues.
- Marketing Department – I want to promote opening of new Stores and Products
- Service Department – I want to provide exceptional experience every time to my customers
- Sales Department – I want to look out for new upsell, cross-sell opportunities
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- Customize and enhance the platform to connect to digital channels of your choice
- Integrate actionable insight across channels into your core business systems
- Develop social media and web analytics reporting