These Terms constitute an electronic record under the Information Technology Act, 2000, and any relevant rules made under it. They are generated by a computer system and do not necessitate any physical, electronic, or digital signatures.
The Platform provided by the Company serves as a digital interface to showcase, promote, and facilitate access to the Company’s range of technology consulting, industrial automation, software implementation, and digital transformation services. Through the Platform, users can learn about and engage with the Company’s specialized offerings, including Manufacturing Execution Systems (MES), Advanced Planning and Scheduling (APS), Industrial IoT (IIoT) solutions, Application Development, Cloud Services, and Application Management Services (AMS)—all designed to enable enterprises to achieve operational efficiency, data-driven intelligence, and process innovation..
The terms and conditions of this Agreement apply to your use of the website [dhruvts.com] and its associated sites, services, and tools. This agreement also applies to other websites operated by Dhruv Compusoft Consultancy Private Limited and its subsidiaries and international affiliates. The online portal dhruvts.com is owned and operated by Dhruv Compusoft Consultancy Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at 4, 80 Feet Ring Rd, Papajan Garden,Stage 2, KHB Colony, Basaveshwar Nagar, Bengaluru, Karnataka 560079
By checking the box and clicking ‘I Accept’ during registration or transactions, you agree to the Terms. Using the Platform means you accept the Terms, which are agreed to electronically. If you do not accept the Terms or rules and policies on the Platform, do not click ‘I Accept’ and do not use the Platform or its Services.
The company may change the terms and conditions of the terms and privacy policies at any time without prior notice. You can check the “Last Updated” date to see if there have been any changes. It is your responsibility to periodically check the terms and updates. By accepting the Terms, you agree to be legally bound by any modifications made to the Terms.
When you provide your personal information to the company or give consent for the company to access your personal information for the purpose of providing services, you also confirm your interest in utilizing the service through platform in accordance with the Terms and Conditions.
a. By accessing and using the platform, you acknowledge and agree that the services provided are subject to this limited license, which permits you to utilize the platform solely for the purpose of availing the services offered through it. This license is non-transferable and non-exclusive, and it does not grant you any ownership rights or intellectual property rights over the platform or its contents.
b. You must access the dhruvts.com Platform solely through the provided interface by the Company. Any other method, including using deed-linking, robots, spiders, or any automated device or program, is strictly prohibited. Engaging in such activities or attempting to access, copy, or monitor any part of the Platform or company’s content using the unauthorized means is not allowed.
c. You are not permitted to reproduce, bypass, or alter the navigational structure or presentation of the Platform, materials, or any company’s content in any way. Any attempt to obtain materials, documents, or information through unauthorized means not explicitly available through the Platform is strictly prohibited.
a. Manufacturing Execution Systems (MES): Implementation and integration of MES platforms to manage and optimize production processes, quality, and compliance.
b. Advanced Planning and Scheduling (APS): Deployment of advanced scheduling tools such as Siemens Opcenter APS to improve resource utilization and production efficiency.
c. Industrial Automation & IIoT Solutions: Design and integration of automation systems and Industrial Internet of Things solutions to monitor, control, and analyze manufacturing operations.
d. Manufacturing Intelligence: Development of analytics frameworks for real-time insights, data visualization, and performance optimization.
e. Application Development & Cloud Solutions: End-to-end software development, modernization, and migration services leveraging platforms like Mendix, Ignition, and cloud infrastructure.
f. Application Management Services (AMS): Ongoing support, monitoring, maintenance, and performance management of deployed enterprise applications.
g. Technology Consulting & Strategic Advisory: Expert consulting services for digital transformation, business process optimization, and enterprise IT strategy.
h. All consulting, implementation, and support services are governed by a mutually executed agreement or Statement of Work (SOW) specifying the project scope, deliverables, pricing, timelines, and responsibilities. Unless expressly stated, using the website or accessing service descriptions does not constitute an offer or binding contract to provide services.
i. Some services may integrate third-party platforms or other partners. Dhruv Technology Solutions is not responsible for the performance, data handling, or availability of third-party systems. Use of such third-party services is subject to their respective terms and privacy policies.
a. The platform is accessible to both resident and non-resident individuals in India, as well as qualified institutional investors registered in India, in accordance with applicable laws. To use and access the platform, you must have the legal capacity to enter into binding contract and not disqualified or declared incompetent under the Indian Contract Act, 1872
b. By using and accessing the platform, you affirm that you meet the necessary legal qualifications to enter into a binding contract, and not prohibited by any applicable laws or regulatory authority from receiving services from the platform, and are either a resident or non-resident Indian or a qualified institutional investor registered in India, as defined by the Indian Foreign Exchange and Tax Laws.
c. The company reserves the right to verify your eligibility and may request additional information or documentation to confirm your identity and compliance with the eligibility criteria.
d. The access and use of the Platform are governed by the terms and conditions established by the company. By using the platform, you agree to comply with these terms and conditions, which constitute a legally binding agreement between you and the company.
e. The company reserves the right to modify, suspend, or terminate your access to the platform or its services at any time and for any reason, including but not limited to a violation of terms and conditions or applicable laws.
f. The company may collect and process your personal information in accordance with its privacy policy. By using the platform, you consent to the collection, storage and processing of your personal information by the company.
g. The company may update or modify the eligibility requirements, terms and conditions, or other policies governing the access and use of the Platform. Any such updates or modifications will be communicated to you through the Platform or other means determined by the company.
h. Failure to meet the eligibility requirements, comply with the terms and conditions, or adhere to the company’s policies may result in the termination of your access to the platform and its services.
By accessing or using the Platform (dhruvts.com), you agree to comply with all applicable laws, regulations, and these Terms of Use. As a User, you acknowledge and undertake the following obligations:
a. Accurate Information: You agree to:
i. Provide true, complete, and up-to-date information when submitting any form, inquiry, or registration on the Platform.
ii. Ensure that all details shared (including company information, contact details, and project requirements) are accurate and not misleading.
iii. Notify the Company promptly of any changes to the information You have provided.
b. Compliance with Security and Privacy:
i. You must use the Platform in a manner consistent with the Company’s Privacy Policy and data security practices.
ii. You shall not attempt to breach or test the vulnerability of any system connected to the Platform. Any unauthorized access or misuse may lead to suspension of your access and may attract civil or criminal liability under applicable law.
a. All the content and materials on the platform, including but not limited to text, graphics, logos, button icons, images, audio clips, and software, are the property of the company (or its licensors) and are protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws.
b. The trademarks, service marks, and logos displayed on the platform are registered and unregistered trademarks of the company and its licensors. You are not allowed to use any trademark, service marks, or logos without the prior written consent of the company or the respective owner.
c. Any under-generated content you provide on the platform grants the company a perpetual, irrecoverable, royalty-free, and non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media and for any purpose.
d. If you believe that any content on the platform infringes upon your intellectual property rights, please contact the Company’s Grievance Redressal Mechanism matters to report the infringement.
The references to names, marks, products, or services of third parties, as well as any links to third party websites or content provided by third parties on this platform, are included for your convenience. However, these references and links do not mean that we endorse, sponsor, or recommend the third party or their material or services. We are not responsible for the practices or policies of such third parties, and we do not make any representations and about their materials or services, or the accuracy of any content of their websites, if you choose to visit any third party sites through the provided links, you do so at your own risk.
These terms and conditions of use do not intent to later or modify any other written agreement, you may have with dhruvts.com (including but not limited to, Software license agreement, professional services agreement, State of Work (SOW) MSA/AMS agreement), other agreements that may currently be in effect. If there are any inconsistency between these terms and conditions of use and any other agreements, the other agreements will take precedence. Additionally, certain pages on the platform/website may contain supplemental terms and conditions, as well as additional disclosures and disclaimers, which will apply in addition to these terms and conditions of use. in case any conflict, the supplemental terms, conditions, disclosures, and disclaimers will govern for those specific sections or pages.
You agree to indemnify and hold harmless dhruvts.com/Company (as applicable) its subsidiaries, affiliates, third-parties and their respective shareholders, officers, directors, agents, and employees, from any loss, liabilities, damages, costs and expenses, claims or demand, or actions including reasonable attorney’s fees asserted against or incurred by Company. Made by any third party arising out of your breach or non-performance of terms of the user agreement.
dhruvts.com, we strive to provide excellent services and maintain a transparent and efficient grievance redressal process. We value your feedback and are committed to addressing any concerns or grievances you may have. Our grievance redressal mechanism is designed to manage complaints in a fair and timely manner. Here is how you can raise a grievance and the steps we take to resolve it:
a. Raising a Grievance: If you have a complaint or grievance regarding any aspect of our services or your user experience, you can submit your grievance through one of the following channels:
i. Email: info@dhruvts.com
ii. Written Communication: 4, 80 Feet Ring Rd, Papajan Garden,Stage 2, KHB Colony, Basaveshwar Nagar, Bengaluru, Karnataka 560079
b. Grievance Submission Process: when submitting your grievance, please provide the following details.
i. Your name and contact information.
ii. A clear and concise description of the issues or concern.
iii. Any relevant documentation or evidence to support your grievance.
c. Acknowledgement: Once we receive your grievance, we will acknowledge its receipt within 10 business days through your preferred communication channel email, phone.
d. Grievance Resolution: We will thoroughly investigate your grievance and take appropriate actions to resolve the matter. Our team will work diligently to provide a resolution as quickly as possible. The time required to address your grievance may vary depending on the nature of the issues, but we will keep you informed about the progress.
e. Communication and Updates: Throughout the grievance redressal process, we will keep you informed of the status of your complaint and any steps taken for resolution.
f. Final Decision: Once the investigation is complete, we will provide you with our final decision and the reason for the resolution.
g. Escalation: If you are dissatisfied with the resolution provided, you will have the option to escalate your grievance to a higher authority or designated grievance officer within our organization. Details of the escalation process will be communicated to you during the redressal process.
h. Confidentiality and Non-Retaliation: We treat all grievance-related information with utmost confidentiality. Our grievance redressal process ensures that no user is subject to any form of retaliation or adverse treatment for raising a complaint.
i. Record Keeping: We maintain records of all grievances received and actions taken for a specified period as required by applicable laws and regulations.
The Platform is provided on an "as is" and "as available" basis, without any warranties or representations of any kind, whether express or implied. We do not guarantee the accuracy, completeness, reliability, or availability of the Platform.
To the fullest extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Platform, even if we have been advised of the possibility of such damages.
We reserve the right to modify, suspend, or terminate the Platform or this Agreement, in whole or in part, at any time without prior notice or liability. You may terminate this Agreement by discontinuing your use of the Platform.
These terms of use shall be governed and construed in accordance with the laws of India, without regard to its conflict of law. Any dispute, controversy, or claim arising out or relating to these terms of use, or the breach, termination, or validity thereof, shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.
The Company shall not be liable for any failure or delay in performing its obligations under these terms of use due to circumstances beyond its reasonable control, including but not limited to acts of god, natural disasters, war, civil unrest, government actions, power outages, and internet disruptions (“Force Majeure Event”). In the event of a force majeure event, the company’s performance of its obligations may be suspended until the force majeure event ceases, and company will not be held responsible for any resulting delay or inability to perform its obligations.
Any notice or communication required or permitted to be given under these terms of use shall be deemed effective when sent by the Company to the email address provided by, they user during account registration, or when posted as a notification on the Platform. Users are responsible for ensuring that the contact information provided is accurate and up to date to receive important communications from the company.
Information Collection: We collect personal information provided by users, including but not limited to name, email address, and payment information. We may also collect non-personal information such as device information and website usage data.
Use of Information: We use the collected information for the following purposes:
a. To provide and improve the Platform services.
b. To communicate with users regarding their accounts, transactions, and support inquiries.
c. To personalize and enhance the user experience.
d. To comply with legal obligations and enforce our rights.
Data Sharing: We may share personal information with third parties, including service providers, financial institutions, and legal authorities, as necessary to provide the Platform services and fulfil legal requirements.
Security: We implement appropriate security measures to protect personal information. However, please note that no method of transmission over the internet or electronic storage is completely secure.
Data Retention: We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Cookies: Cookies are small text files placed on your device when you access the Platform. We use cookies to enhance the user experience, analyse website traffic, and personalize content.
Cookie Types: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). We also use first-party and third-party cookies for various purposes, including analytics and targeted advertising.
Cookie Management: You can control and manage cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality and performance of the Platform.
Third-Party Cookies: Third-party services, such as analytics providers and advertisers, may also place cookies on your device. These third-party cookies are subject to the respective privacy policies of those providers.
Consent: By using the Platform, you consent to the use of cookies and similar technologies as described in this Cookie Policy.